Terms & conditions
Welcome to Rowas Jewels. By accessing or using our website www.rowasjewels.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or making a purchase.
1. General Information
Rowas Jewels is an online jewellery store engaged in the sale of fashion jewellery, artificial jewellery, and fine jewellery products through its website.
We reserve the right to update, modify, or change these terms at any time without prior notice.
2. Product Information
We strive to ensure all product details, descriptions, pricing, and images are accurate. However:
- Slight colour variations may occur due to screen resolution or photography.
- Handmade/custom jewellery may have minor natural variations.
- Product availability is subject to stock status.
3. Pricing & Payments
- All prices are displayed in INR (₹).
- Prices may change without prior notice.
- Payments are processed securely through trusted payment gateways including Razorpay.
- We do not store your card or banking details on our servers.
Accepted payment methods may include:
- UPI
- Debit/Credit Cards
- Net Banking
- Wallets
4. Order Confirmation
Orders are confirmed only after successful payment authorization.
We reserve the right to cancel or reject any order due to:
- Incorrect pricing or technical errors
- Suspected fraudulent transactions
- Product unavailability
- Payment failure
If payment has been deducted for a cancelled order, eligible refunds will be initiated to the original payment method.
5. Shipping & Delivery
- Orders are usually processed within 1–3 business days.
- Estimated delivery time may vary depending on location and courier partner availability.
- Tracking details will be shared once the order is dispatched.
Delivery delays due to weather, logistics, strikes, or unforeseen circumstances may occur.
6. Returns & Refunds
We aim for customer satisfaction. Return/refund requests may be considered subject to eligibility.
Products must be:
- Unused
- In original packaging
- Reported within the allowed return period after delivery
Non-returnable items may include:
- Customized jewellery
- Personal-use items such as earrings (if applicable)
Approved refunds are processed to the original payment method within standard banking timelines.
7. User Responsibilities
By using this website, you agree:
- To provide accurate billing/shipping details
- Not to misuse the website
- Not to attempt fraudulent transactions
- Not to interfere with website functionality
8. Intellectual Property
All website content including logos, product images, text, graphics, and branding belongs to Rowas Jewels and may not be copied or reproduced without written permission.
9. Limitation of Liability
Rowas Jewels shall not be liable for:
- Indirect or incidental losses
- Delivery delays by courier partners
- Losses caused by incorrect customer details
- Temporary website downtime or technical issues
10. Privacy
Customer information is handled securely and used only for order processing, support, and service improvement.
11. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in Mumbai, Maharashtra.
12. Contact Us
For any questions, support, or grievance related matters, contact us:
Email: rowasjewels@gmail.com
Bhavesh Hemchand Jhaveri HUF
Please read these terms & conditions carefully before using this website. By using this website, you explicitly agree to be bound by these terms. If you do not agree to these terms & conditions, you may not use this website.
We reserve the right to add, remove, modify or update these terms and conditions at any point without prior notice. Any new features or tools that are added to this website shall also be subject to these terms & conditions.
LIMITATIONS OF LIABILITY:
We shall not assume any responsibility, or be liable for any damages to your computer, mobile device, or any other equipment, arising out of your access and/or use of this website or you browsing through/downloading any material from this website, or any websites linked to this website.
In the event of any problem or issue arising out of your use of this website, or any problem with any content on this website, you agree that your only remedy is to cease using this website. We shall not be responsible if the information available is not completely accurate or current. The information provided on the website should not be relied upon as the sole basis for making any decisions.
In the event of any problem with the products or services that you have availed through this website, you agree that your remedy, if any, is from the manufacturer or service provider in accordance with the manufacturer or supplier’s warranty, or to seek a return or refund for the product or services in accordance with the return and refund policy mentioned on this website.
By placing an order, you are expressly representing that the products will only be used in a lawful manner.
Some items may appear slightly larger or smaller than the actual size, or slightly different in colour, due to screen defaults and photography techniques. We shall not be liable for any legal action on this account.
We reserve the right to change the price of the products without notice. We shall not be liable to you or any third party for any modification, price change, suspension and discontinuance of service.
We reserve the right to refuse any order or service for any reason at our discretion.
COPYRIGHT AND TRADEMARK:
All material on this website, including but not limited to text, images, illustrations, video clips, software is subject to the copyright and trademark rights of Rituu B Jhaveri by Rowas Jewels. You are not permitted to copy, broadcast, download, transmit, distribute, post or store any content in whole or part in any form whatsoever without prior written permission from us.